These Terms and Conditions (“Terms”) govern your access to and use of the website and services provided by M/S Shree Sarveshwari HUF (hereinafter referred to as “we,” “us,” or “our”), an e-commerce and retail business operating in West Bengal, India. Our business offers jute products, home appliance parts, home accessories, toys, and day-to-day needs through our online platform and physical retail shops. By accessing or using our website, placing an order, or purchasing from our retail shops, you agree to be bound by these Terms. If you do not agree, please do not use our services.
These Terms apply primarily to our e-commerce operations. For purchases made in our physical retail shops located in West Bengal, India, additional in-store policies may apply, which will be displayed prominently at the point of sale. We comply with applicable Indian laws, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.
1. Company Information
- Legal Name: SHREE SARVESHWARI HUF
- Registered Address: 97/15, 4No Road, New Barrackpore, North 24 Parganas, West Bengal, 700131
- Contact Details: Email: info@sreesarveshwari.in | Phone: 8777561121
- GSTIN: 19ABOHS3467A1ZU
We are registered under Hindu Undivided Family and hold necessary licenses, including GST registration and any industry-specific approvals required for our products.
2. Acceptance of Terms
By using our website or services, you confirm that you are at least 18 years old and competent to enter into a binding contract under Section 11 of the Indian Contract Act, 1872. If you are under 18, you must have parental or guardian consent. We reserve the right to refuse service or cancel orders if we suspect misuse.
These Terms form a legally binding agreement between you and us. We may update these Terms at any time, and changes will be effective upon posting on the website. Continued use constitutes acceptance. We will notify users of material changes via email or website pop-up.
3. User Accounts
To place orders online, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use. We reserve the right to suspend or terminate accounts for violations of these Terms.
4. Product Descriptions and Availability
We strive to provide accurate descriptions, images, and pricing for our products, including jute products, home appliance parts, home accessories, toys, and everyday home needs. However, we do not warrant that product information is error-free, complete, or current. Colors and appearances may vary due to screen settings.
Product availability is subject to stock. We reserve the right to limit quantities, discontinue products, or cancel orders if items are out of stock or due to pricing errors. In such cases, we will notify you and provide a full refund.
5. Pricing and Payment
All prices are in Indian Rupees (INR) and inclusive of applicable taxes (e.g., GST) unless stated otherwise. Prices may change without notice, but changes will not affect confirmed orders.
We accept payments via [list methods, e.g., credit/debit cards, UPI, net banking, cash on delivery]. Payments are processed through secure third-party gateways compliant with PCI DSS standards. You authorize us to charge your payment method for the order amount, including shipping and taxes.
For retail shop purchases, payment options may include cash, cards, or digital wallets.
6. Ordering and Confirmation
Orders are subject to acceptance. We will send an order confirmation via email or SMS. If we cannot fulfill an order, we will notify you and issue a refund.
7. Shipping and Delivery
We ship within India, primarily to West Bengal and other states. Shipping costs and estimated delivery times are displayed at checkout. Delivery is handled by third-party logistics providers, and we are not liable for delays beyond our control (e.g., force majeure events like strikes, natural disasters).
Risk of loss passes to you upon delivery. Inspect products upon receipt and report issues within [e.g., 48 hours].
For retail purchases, products are delivered at the point of sale.
Refer to our separate Shipping Policy for more details, incorporated herein by reference.
8. Returns, Refunds, and Cancellations
We offer returns and refunds in compliance with the Consumer Protection Act, 2019. Returns are accepted for defective, damaged, or mismatched products within 7 days of delivery, subject to our Return Policy.
- Process: Contact us via email or phone, return the product in original condition with packaging and tags.
- Refunds: Processed to the original payment method within 10 business days after inspection. Shipping costs are non-refundable unless due to our error.
- Non-Returnable Items: [e.g., Personalized items, perishable goods, hygiene products].
Cancellations before shipment are free; post-shipment may incur fees.
For retail purchases, returns are subject to in-store policies, typically within 7 days with receipt.
Refer to our separate Return and Refund Policy for full details, incorporated herein by reference.
9. Warranties and Guarantees
Products may come with manufacturer warranties. We provide no additional warranties unless specified. Home appliance parts and other items are sold “as is” where no warranty applies.
10. Intellectual Property
All content on our website, including logos, images, text, and designs, is owned by us or our licensors and protected under Indian copyright and trademark laws. You may not reproduce, distribute, or use our IP without written permission.
11. Prohibited Activities
You agree not to:
- Use our services for illegal purposes.
- Post harmful, obscene, or infringing content.
- Introduce viruses or hack our systems.
- Engage in spam, scams, or harassment.
- Violate any laws, including unfair trade practices under the Consumer Protection (E-Commerce) Rules, 2020.
We prohibit manipulative practices like fake reviews or price misrepresentation.
12. User-Generated Content
If you submit reviews or content, you grant us a non-exclusive, royalty-free license to use it. You warrant that your content is original and non-infringing. We may remove content that violates these Terms.
13. Privacy and Data Protection
Your privacy is important. Our Privacy Policy details how we collect, use, and protect your data in compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023. By using our services, you consent to our data practices.
We use cookies; refer to our Cookie Policy.
14. Limitation of Liability
To the extent permitted by law, we are not liable for indirect, consequential, or punitive damages, including loss of profits or data, arising from your use of our services. Our total liability shall not exceed the order value.
We are not responsible for third-party links or services.
15. Indemnification
You agree to indemnify us against claims arising from your violation of these Terms or misuse of our services.
16. Force Majeure
We are not liable for failures due to events beyond our control, such as acts of God, war, or pandemics.
17. Dispute Resolution
Any disputes arising from these Terms shall be resolved through negotiation. If unresolved, they will be subject to arbitration under the Arbitration and Conciliation Act, 1996, in Kolkata, West Bengal. Governing law is the laws of India.
Exclusive jurisdiction lies with the courts in Kolkata, West Bengal.
18. Severability
If any provision is held invalid, the remainder remains enforceable.
19. Entire Agreement
These Terms, along with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement.
20. Contact Us
For questions, contact us at info@sreesarveshwari.in.