Engineering Advisory Services _ 100

Terms of Service

• Service Delivery: The service will be provided remotely via email and/or telephone after successful receipt and confirmation of the order.
• Advisor Contact: A designated advisor will contact the customer through the registered email address or mobile number within 24 hours of order confirmation to understand the requirement and initiate the advisory service.
• Advisory Service Only: This order covers professional engineering advisory/consulting services only. No physical product, equipment, spare part, or material will be shipped or delivered.
• Customer Information: Customers are responsible for providing accurate contact details and sufficient information regarding their technical requirements to enable the advisor to provide appropriate guidance.
• Service Communication: Depending on the nature of the requirement, consultation, recommendations, clarifications, and related guidance may be provided through email, telephone, or both.
• Service Scope: The advisory service is limited to the scope selected or agreed upon at the time of order. Any additional requirement outside the original scope may require a separate order or additional service fee.
• No Guaranteed Outcome: Recommendations are provided based on the information made available by the customer. Implementation of any recommendation remains the customer’s responsibility and should be performed by appropriately qualified personnel where required.
• Cancellation & Refund: Once the advisory service has commenced, the order will be considered final and the service fee will be non-refundable.
• No Physical Delivery: As this is a remote professional service, no courier, shipping, or physical delivery will be applicable to the order.
• Order Confirmation: Placement of an order constitutes the customer’s acknowledgement and acceptance of these Terms of Service.